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Frequently Asked Questions

FAQ

Frequently Asked Questions

  • Our subscription plans have a 12-month minimum period, after which you can continue month-to-month or switch to another plan.

  • Cancelling before the 12-month minimum may incur a cancellation fee based on the remaining contract duration.

  • Yes, you can rejoin anytime after cancelling. We will assist in restoring your website and services.

  • Late payments may result in a temporary suspension of services until the balance is cleared. We provide reminders to avoid interruptions.

  • We accept payments via credit card, debit card, and ACH transfers through secure payment platforms.

  • Yes, the $100 fee for additional pages is a one-time charge.

  • Refunds are not typically offered, but we will work with you to resolve any issues to your satisfaction.

  • After the 12-month period, you can continue paying monthly or switch to a lump-sum plan if desired.

  • Yes, we allow buyouts after the subscription minimum, and we can provide a customized quote based on your website's scope.

  • Yes, you can add unlimited edits and support to the lump-sum package for an additional fee.

  • The subscription plan includes ongoing updates and hosting, while the lump-sum plan gives you full ownership and control of the website after completion.

  • Basic SEO is included in all packages. Advanced SEO services are available as an add-on.

  • Yes, e-commerce functionality can be included in subscription plans, customized to meet your needs.

  • You retain ownership of your domain, provided it was registered in your name. We can assist with domain transfers if needed.

  • Our SEO rates vary based on the scope of work. Contact us for a customized quote tailored to your business goals.

  • Yes! SEO improves your website's visibility, driving more traffic and potential customers to your business over time.

  • SEO is a long-term strategy, and while results can vary, significant improvements typically take 3-6 months.

  • Our SEO services include keyword research, on-page optimization, backlink building, and performance tracking.

  • Yes, we offer PPC management as an additional service to complement your SEO strategy.

  • Yes, we offer detailed SEO audits to identify areas for improvement and opportunities for growth.

  • SEO results typically take 6-12 months to become noticeable, depending on your industry and competition.

  • The timeline for website development depends on the project scope but typically ranges from 2 to 3 weeks.

  • If you cancel, the website remains under our management unless you opt for a buyout plan to take full ownership.

  • Yes, you own your domain if it is registered in your name. We assist with domain registration and management as needed.

  • We specialize in custom-coded websites for better performance and scalability but can use WordPress if preferred.

  • Custom coding provides greater flexibility, faster load times, and enhanced security compared to WordPress.

  • We have fail-safes in place, including backups and documentation, to ensure your website remains operational.

  • You can request edits via email or through our client portal. Edits are typically processed within 48 hours.